“We are unable to answer your call”

Buoyed by reports of the same problems I’m having and success with replacing the modems (threads here and here), I bought a new RCA DCM245R cable modem and tried it. It seems to sync properly and the “cable” light lights up. My computer can DHCP and get an IP, nameservers that ping, etc.

The bad news: their router won’t pass any other traffic; perhaps they need to register my new MAC address or something. Calling AT&T Broadband Customer Support line around midnight Pacific time gets: “We are currently experiencing unusually high call volume due to the migration of AT&T Broadband customers to the new AT&T Broadband Internet network. As a result we regret to inform you that we are unable to answer your call at this time. We sincerely apologize for any inconvenience this temporary disruption of service may cause.”

Oh, well.